Privacy Policy
Last updated: 27/11/2025
This Privacy Policy explains how Mel’s Computer Care Limited (“we”, “us”, “our”) collects, uses and protects your personal data when you use our website https://www.melscomputercare.co.uk/ or contact us about our services.
We are committed to protecting your privacy and handling your data in a transparent and secure manner, in line with UK data protection laws.
1. Who we are
Business name: Mel’s Computer Care Limited
Address: 49 Old Hall Road, Sale Moor, M33 2HT
Email: info@melscomputercare.co.uk
Phone: 0161 977 0107
For the purposes of data protection law, we are the data controller of your personal data.
2. What personal data we collect
We may collect and process the following types of personal data:
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Name
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Email address
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Phone number
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Address (if provided for repair or collection purposes)
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Device and repair information you provide
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Any information you submit via our contact forms, email or phone calls
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Technical data such as IP address, browser type and basic usage data (via cookies, where consent is given)
We only collect personal data that is necessary to provide our services.
3. How we use your personal data
We use your personal data to:
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Respond to enquiries and requests
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Provide computer repair and related services
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Contact you about your repair or service
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Manage appointments, collections and returns
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Improve our website and customer service
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Comply with legal or regulatory requirements
We do not sell your personal data to third parties.
4. Legal basis for processing
Under UK GDPR, we rely on the following lawful bases to process your data:
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Contract – where processing is necessary to provide our services
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Consent – where you have given clear permission (e.g. contacting us via forms)
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Legal obligation – where we must comply with the law
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Legitimate interests – where necessary for running our business and improving our services (without overriding your rights)
5. How we store and protect your data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure.
Your data is stored securely and only accessed by authorised personnel. We keep your data only for as long as necessary to fulfil the purposes for which it was collected or to meet legal requirements.
6. Sharing your data
We may share your personal data only where necessary, for example with:
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IT or website service providers
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Payment processors (if applicable)
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Delivery or courier services (for device collection or returns)
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Legal or regulatory authorities where required by law
All third parties are required to process your data securely and in accordance with UK GDPR.
7. Cookies and website tracking
Our website uses cookies to improve performance and user experience. For full details, please see our Cookie Policy.
You can control or disable cookies through your browser settings.
8. Your data protection rights
You have the right to:
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Access the personal data we hold about you
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Request correction of inaccurate data
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Request deletion of your data (where legally possible)
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Withdraw consent at any time
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Restrict or object to certain types of processing
If you believe your data is being misused, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
9. How long we keep your data
We only keep your personal data for as long as necessary to:
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Provide our services
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Meet legal and accounting obligations
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Resolve disputes or enforce our rights
Once it is no longer needed, your data is securely deleted or anonymised.
10. Links to other websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites. We recommend reviewing their privacy policies before providing personal data.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.
12. Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Mel’s Computer Care Limited
49 Old Hall Road, Sale Moor, M33 2HT
Email: info@melscomputercare.co.uk
Phone: 0161 977 0107